RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Appliance repair

Arrival-window reminders, technician-on-the-way pings, parts-status updates. The texts that keep the homeowner informed and the repair job on schedule.

Booking & arrival window

Confirms the service call the moment it's booked, then reminds the homeowner the day before, an hour out, and the moment the technician leaves for their door.

  1. Appointment confirmedSent when a booking is confirmed.
  2. Day-before reminderSent the day before the appointment.
  3. Hour-before reminderSent about an hour before the appointment.
  4. Technician en routeSent when a mobile provider, technician, or driver is en route to the customer.
  5. We missed youSent after a missed appointment.

Diagnosis, estimate & parts

Gets mid-job repair estimates approved without the technician leaving the kitchen, then carries the homeowner through the parts wait to a scheduled return visit.

  1. Estimate readySent mid-job, when work is stopped until the customer approves the price.
  2. Part orderedSent when a part is ordered for a repair that is waiting on it.
  3. Part arrivedSent when an ordered part has arrived and the repair can be scheduled.
  4. Return visit confirmedSent when an appointment is rescheduled.

Billing & invoicing

Bills the completed job and recovers a declined card without the shop chasing payment by phone.

  1. Invoice readySent when a new invoice is issued, with the amount in the text.
  2. Card declinedSent when a customer's card is declined.

Job complete & review

Closes out the service request and asks for the review that drives local-search ranking for the shop.

  1. Repair completeSent when a ticket is marked resolved or closed.
  2. Review requestSent after ticket resolution to collect a rating.