Books the repair into a window, sends the quote once the technician finds the fault, keeps the customer posted while a part is on order, and closes the job with a receipt.
Text messages in this workflow
1.Request receivedSent when a repair request comes in, so the customer knows the shop has it before anyone calls back. Useful for shops that take requests online and book them later.
TrueFix Appliance Repair: We got your request. We'll reach out shortly. Reply STOP to opt out.
Sent by your warranty companySent when a warranty company sends the shop a repair, so the customer hears from the shop first and knows a call is coming to set a time.
TrueFix Appliance Repair: Your warranty company sent us your claim. We'll call you to set a time. Reply STOP to opt out.
2.BookedSent when a repair is booked, with the day and window, so someone is home for it.
TrueFix Appliance Repair: Your repair visit is set for Tue, Oct 6, 2-4 PM. Reply STOP to opt out.
MovedSent when the window moves, so the customer doesn't stay home all afternoon for nothing.
TrueFix Appliance Repair: Your repair visit is now Wed, Oct 7, 2-4 PM. Reply STOP to opt out.
CancelledSent when a booking is cancelled, with a link to book again, so nobody waits in and no technician drives out for nothing.
TrueFix Appliance Repair: Your repair visit for Tue, Oct 6, 2-4 PM is cancelled. Reply STOP to opt out.
3.Before we comeSent before the visit so the customer has the model and serial number ready for the technician. Useful for shops that look up parts by model number.
TrueFix Appliance Repair: We'll be there Tue, Oct 6, 2-4 PM. Before then, please have the model and serial number ready. Reply STOP to opt out.
4.TomorrowSent the day before the visit, with the window and a link to pick a new time, so the customer is home and the trip is not wasted.
TrueFix Appliance Repair: Your repair visit is tomorrow, Tue, Oct 6, 2-4 PM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the visit confirmed.
TrueFix Appliance Repair: Your visit is confirmed for tomorrow, Tue, Oct 6, 2-4 PM. Thank you! Reply STOP to opt out.
5.An hour outSent about an hour before the window, so the customer is ready to let the technician in. Useful for shops that run tight arrival windows.
TrueFix Appliance Repair: Your appointment is today, Tue, Oct 6, 2-4 PM. Reply STOP to opt out.
6.Job to the technicianGoes to the technician, not the customer: includes the job's address and problem, and the technician replies Y to accept it. Useful for shops that hand out jobs by text.Technician
TrueFix Appliance Repair: New job at 18 Oak Ln - washer won't drain. Reply STOP to opt out.
Accepted when the technician replies YSent to the technician when they reply Y, once the app has given them the job.Technician
TrueFix Appliance Repair: The job at 18 Oak Ln is yours. Reply STOP to opt out.
Passed when the technician replies NSent to the technician when they reply N, so they know their answer went through.Technician
TrueFix Appliance Repair: You passed on the job at 18 Oak Ln. Reply STOP to opt out.
Already taken when the technician replies YSent to the technician when they reply Y after the job has gone to someone else or closed, so they know not to go.Technician
TrueFix Appliance Repair: The job at 18 Oak Ln is no longer open. Reply STOP to opt out.
7.On the waySent when the technician leaves for the first visit, with an arrival time, so someone is at the door within the window.
TrueFix Appliance Repair: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the technician is running behind, with a new arrival time, so the customer is not left waiting without word.
TrueFix Appliance Repair: We're running late, expected about 4:30 PM. Reply STOP to opt out.
Nobody homeSent when the technician arrives and nobody is home, with a link to book a new time, so the booking is not lost.
TrueFix Appliance Repair: Looks like we missed each other. Reply STOP to opt out.
8.The repair quoteSent once the technician finds the fault, with the repair quote to approve, so no repair starts until the customer agrees. In writing, it protects both sides.
TrueFix Appliance Repair: Your $240 quote for job #4821 is ready. Review at yourapp.com/quote/4821 Reply STOP to opt out.
9.Part on orderSent when the part is ordered, with the date it should arrive, so the customer knows the repair is moving and when to expect it.
TrueFix Appliance Repair: Your part is on order and should arrive around Thu, Oct 8. We'll text you when it's in. Reply STOP to opt out.
Part delayedSent when a part is running late, with the new date, so the customer knows the repair hasn't been forgotten and doesn't cancel.
TrueFix Appliance Repair: Your part is delayed and should now arrive around Mon, Oct 12. We haven't forgotten your repair. Reply STOP to opt out.
10.Part is inSent when the part arrives, with a way to book the return visit, so the repair can be finished.
TrueFix Appliance Repair: Your part is in, and we're ready to finish your repair. Reply STOP to opt out.
11.Back to finishSent when the return visit is booked, with the day and window, so the customer is home when the part is fitted.
TrueFix Appliance Repair: Your return visit is set for Tue, Oct 13, 1-3 PM. Reply STOP to opt out.
12.Tomorrow, back to finishSent the day before the return visit, so the customer is home when the technician brings the part.
TrueFix Appliance Repair: Your return visit is tomorrow, Tue, Oct 13, 1-3 PM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the visit confirmed.
TrueFix Appliance Repair: Your visit is confirmed for tomorrow, Tue, Oct 6, 2-4 PM. Thank you! Reply STOP to opt out.
13.Return visit, to the techGoes to the technician, not the customer: includes the time and address of the return visit, and the technician replies Y to accept it. Useful for shops that hand out jobs by text.Technician
TrueFix Appliance Repair: New job at 18 Oak Ln, Tue, Oct 13, 1-3 PM. Reply STOP to opt out.
Accepted when the technician replies YSent to the technician when they reply Y, once the app has given them the job.Technician
TrueFix Appliance Repair: The job at 18 Oak Ln on Tue, Oct 13, 1-3 PM is yours. Reply STOP to opt out.
Passed when the technician replies NSent to the technician when they reply N, so they know their answer went through.Technician
TrueFix Appliance Repair: You passed on the job at 18 Oak Ln, Tue, Oct 13, 1-3 PM. Reply STOP to opt out.
14.On the way, back to finishSent when the technician leaves for the return visit, with an arrival time, so someone is at the door within the window.
TrueFix Appliance Repair: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running late, back to finishSent when the technician is running behind, with a new arrival time, so the customer is not left waiting without word.
TrueFix Appliance Repair: We're running late, expected about 3:30 PM. Reply STOP to opt out.
Nobody home, back to finishSent when the technician brings the part and nobody is home, with a link to book a new time to install it.
TrueFix Appliance Repair: Looks like we missed each other. Reply STOP to opt out.
15.Repair doneSent when the repair is finished. Useful for shops whose customers are not home when the work is done.
TrueFix Appliance Repair: Your repair is done. Thanks for choosing us! If anything comes up, call 843-555-0142. Reply STOP to opt out.
Bill sentSent when the shop bills the repair after the visit, with a link to view and pay. Useful for shops that bill landlords or property managers.
TrueFix Appliance Repair: Your bill INV-4821 for $240 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
16.ReceiptSent when the customer pays, with a link to the receipt, so they have proof of the repair for the parts warranty.
TrueFix Appliance Repair: Your payment of $240 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when a card fails after the visit, with a link to pay another way. Useful for shops that bill after the job.
TrueFix Appliance Repair: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
17.How did we doSent once the job is done, with a link to leave a review. Useful for shops that ask for reviews by text.
TrueFix Appliance Repair: Rate your visit at yourapp.com/review/4821 Reply STOP to opt out.
18.Still unpaidSent when a bill is still unpaid a few days after it went out, with a link to pay. Useful for shops that bill after the visit.
TrueFix Appliance Repair: Your bill for $240 is past due. Pay at yourapp.com/pay Reply STOP to opt out.