Auto repair and detailing texts, written and ready
The texts an auto repair and detailing app sends its customers, from the booked appointment to the car ready to go. Written for the trade, ready to wire in.
Books the appointment and reminds the customer the day before, sends the estimate to approve before any work starts, asks again when more work is found, and says when the car is ready for pickup.
Text messages in this workflow
1.Appointment bookedSent when an appointment is booked, with the day and time, so the customer knows when to bring the car in.
Corbel Auto Care: Your appointment is set for Wed, Oct 7, 8 AM. Reply STOP to opt out.
RescheduledSent when the appointment moves to a new day or time, so the customer brings the car in when the shop expects it.
Corbel Auto Care: Your appointment is now Fri, Oct 9, 8 AM. Reply STOP to opt out.
CancelledSent when an appointment is cancelled, so the customer knows the time is no longer held and can book again.
Corbel Auto Care: Your appointment for Wed, Oct 7, 8 AM is cancelled. Reply STOP to opt out.
Car checked inSent when a car arrives without an appointment, such as after hours or on a tow truck, so the customer knows the shop has it and that an estimate comes before any work. Useful for shops that have a key drop box or take tow-ins.
Corbel Auto Care: Your car is checked in. We'll send an estimate before starting any work. Reply STOP to opt out.
2.Reminder, day beforeSent the day before the appointment, with the time, so the customer confirms it or moves it instead of not showing up.
Corbel Auto Care: Your appointment is tomorrow, Wed, Oct 7, 8 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the appointment confirmed.
Corbel Auto Care: You're confirmed for tomorrow, Wed, Oct 7, 8 AM. Thank you! Reply STOP to opt out.
Didn't come inSent when a booked car doesn't come in, so the customer can book a new time. Useful for shops that work by appointment and hold a bay for each one.
Corbel Auto Care: Looks like we missed each other. Reply STOP to opt out.
3.Inspection reportSent when the technician finishes inspecting the car, with a link to the report, so the customer sees what was found. Useful for shops that inspect with photos and send the report before the estimate.
Corbel Auto Care: Your inspection report is ready. See it at yourapp.com/report/4821 Reply STOP to opt out.
4.The estimateSent once the estimate is written, with the total and a link to approve it, so no work starts until the customer agrees.
Corbel Auto Care: Your $489 estimate is ready to approve. Review at yourapp.com/estimate/4821 Reply STOP to opt out.
More work foundSent when the technician finds more work during the repair, with the added cost and a link to approve it, so nothing more is done until the customer agrees.
Corbel Auto Care: We found more work on your car, adding $185 if you approve. Review at yourapp.com/estimate/4821 Reply STOP to opt out.
Approval to the service advisorGoes to the service advisor, not the customer: it says which repair order the customer approved and for how much, so a car on the lift isn't left waiting. Useful for shops where the advisor isn't always at the counter.Service advisor
Corbel Auto Care: Repair order #4821 is approved for $489. See it at yourapp.com/ro/4821 Reply STOP to opt out.
5.Your copy of the approvalSent when the customer approves work, with a link to their copy, so they have a record of what they agreed to and for how much. Useful for shops in states, such as California, where the customer must get a copy of each approval.
Corbel Auto Care: Thanks for approving the $489 estimate. Your copy is at yourapp.com/estimate/4821 Reply STOP to opt out.
6.Ready for pickupSent when the work is done, so the customer knows to come get the car instead of calling to ask.
Corbel Auto Care: You can pick up your car now. Reply STOP to opt out.
Ready later than promisedSent when a repair will take longer than promised, often while a part is on order, with the new day the car should be ready, so the customer isn't left calling to find out.
Corbel Auto Care: Your repair is taking longer than planned. Your car should now be ready by Thu, Oct 8. Reply STOP to opt out.
The bill, pay by textSent when the bill is ready, with a link to pay, so the customer can pay before pickup. Useful for shops that hand cars back after hours or take payment by link.
Corbel Auto Care: Your bill #4821 for $489 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
7.ReceiptSent when the customer pays, with a link to the receipt, so they have proof of the repair for its warranty. Useful for shops that take payment by link.
Corbel Auto Care: Your payment of $489 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
8.How did we doSent after the car is picked up, with a link to leave a review. Useful for shops that ask for reviews by text.
Corbel Auto Care: Rate your visit at yourapp.com/review/4821 Reply STOP to opt out.
9.Next service reminderSent months after the last service, when a routine one such as an oil change comes around, with a way to book it. Useful for shops whose customers ask to be reminded.
Corbel Auto Care: It's been 6 months since your last oil change. Reply STOP to opt out.
Books the detail and takes a deposit where the shop asks for one, reminds the customer the day before, and says when the car is done and how to care for it.
Text messages in this workflow
1.Detail bookedSent when a detail is booked, with the day and time, so the customer has it in writing.
Corbel Auto Care: Your detail is set for Sat, Oct 10, 9 AM. Reply STOP to opt out.
Deposit to hold the detailSent when a detail is booked by phone or text, with a link to pay the deposit that holds it. Useful for detailers who hold every booking with a deposit.
Corbel Auto Care: Thanks for choosing us! A $50 deposit holds your appointment. Pay at yourapp.com/deposit Reply STOP to opt out.
RescheduledSent when the detail moves to a new day or time, so the customer is ready at the new time.
Corbel Auto Care: Your detail is now Sun, Oct 11, 9 AM. Reply STOP to opt out.
CancelledSent when a detail is cancelled, so the customer knows the time is no longer held and can book again.
Corbel Auto Care: Your detail for Sat, Oct 10, 9 AM is cancelled. Reply STOP to opt out.
2.Before your detailSent before the detail, with what to do to get the car ready, such as taking personal items out, so the detailer can start on time. Useful for detailers who give customers a list to prepare.
Corbel Auto Care: Your detail is Sat, Oct 10, 9 AM. Please take personal items out of the car. Reply STOP to opt out.
3.Reminder, day beforeSent the day before the detail, with the time, so the customer confirms it or moves it instead of not showing up.
Corbel Auto Care: Your detail is tomorrow, Sat, Oct 10, 9 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the detail confirmed.
Corbel Auto Care: You're confirmed for tomorrow, Sat, Oct 10, 9 AM. Thank you! Reply STOP to opt out.
Missed detailSent when the customer misses the detail, so they can book a new time instead of the detailer chasing them by phone.
Corbel Auto Care: Looks like we missed each other. Reply STOP to opt out.
4.Reminder, morning ofSent the morning of a mobile detail, with the time, so the customer is there to hand over the keys. Useful for mobile detailers.
Corbel Auto Care: Your visit is today, Sat, Oct 10, 9 AM. Reply STOP to opt out.
5.Detailer on the waySent when the detailer leaves for the customer's place, with an arrival time. Useful for mobile detailers.
Corbel Auto Care: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the detailer is running behind, with a new arrival time, so the customer isn't left waiting. Useful for mobile detailers.
Corbel Auto Care: We're running late, expected about 9:40 AM. Reply STOP to opt out.
6.Detail doneSent when the detail is finished, so the customer knows the car is ready to go.
Corbel Auto Care: We're all done, and your car is ready to go. Thanks for choosing us! Reply STOP to opt out.
Done, with care stepsSent in place of Detail done after a coating or paint correction, with how to care for the car in the days after. Useful for detailers who sell coatings.
Corbel Auto Care: Your detail is done. Please wait a week before washing the car. Thanks for choosing us! Reply STOP to opt out.
7.ReceiptSent when the customer pays, with a link to the receipt. Useful for detailers who take payment through the app.
Corbel Auto Care: Your payment of $180 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
8.How did we doSent after the detail, with a link to leave a review. Useful for detailers who grow by reviews and referrals.
Corbel Auto Care: Rate your visit at yourapp.com/review/4821 Reply STOP to opt out.
9.Next detail reminderSent a few months after a detail, with a way to book the next one. Useful for detailers who keep customers on a regular schedule.
Corbel Auto Care: It's been 3 months since your last detail. Reply STOP to opt out.