RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Customer support SaaS

Ticket updates, service alerts, billing saves. The texts that keep a support conversation moving.

Ticket lifecycle

Keeps a customer informed from open to close without making them check the portal.

  1. Ticket loggedSent when a support request is logged.
  2. Agent assignedSent when a ticket is routed to a specific agent.
  3. Agent repliedSent when an agent replies to the ticket.
  4. Ticket resolvedSent when a ticket is marked resolved or closed.

Service incident broadcast

Tells affected users about a live outage and confirms when it clears.

  1. Service issueSent to affected users during a service issue.
  2. Issue resolvedSent when an account issue is found and resolved.

Proactive friction outreach

Reaches out to a customer the system sees is stuck and acknowledges the reply they send back.

  1. Stuck on somethingSent when the developer's system detects user friction.
  2. We got your replySent to acknowledge an inbound inquiry, lead, or application before a ticket number is assigned.

Billing & lifecycle save

Catches churn-critical billing events the customer would miss in email.

  1. Card declinedSent when a customer's card is declined.
  2. Trial endingSent a few days before a trial ends.
  3. Plan confirmedSent when a renewal, plan change, or cancellation goes through.
  4. Account suspendedSent when an account is suspended.

Account security

Proves phone ownership at signup, flags a new sign-in, and confirms sensitive account changes.

  1. Signup codeSent when a user verifies their phone at signup.
  2. New sign-inSent when an account is accessed from a new device.
  3. Action confirmationSent before a sensitive action — withdrawal, payment change, ownership transfer.