RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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EdTech operations

Absence alerts, conference reminders, enrollment waitlists. The texts that keep parents in the loop and seats from going unclaimed.

Attendance alerts

Notifies a parent the moment a student is marked absent and confirms when the absence is excused.

  1. Absence alert
  2. Absence excusedSent when an application, case, return, or project status changes.

Parent-teacher conferences

Books, reminds, and follows up on a parent-teacher conference, including the rebook prompt after a no-show.

  1. Conference bookedSent when a booking is confirmed.
  2. Conference tomorrowSent the day before the appointment.
  3. Conference in 1 hourSent about an hour before the appointment.
  4. Conference movedSent when an appointment is rescheduled.
  5. Conference cancelledSent when an appointment is cancelled.
  6. Missed your conferenceSent after a missed appointment.

Enrollment waitlist

Confirms a waitlist spot, texts when a seat opens, and says when an unclaimed seat is released.

  1. On the waitlistSent when the user joins the waitlist.
  2. Seat opening soonSent when the user's turn is approaching.
  3. Seat availableSent when the user's spot opens.
  4. Claim your seatSent when the open spot is about to lapse.
  5. Seat releasedSent when the spot lapses without action.

Lunch-account & tuition billing

Tells a family when the balance runs low, when a payment fails, and when a hold blocks registration.

  1. Lunch balance lowSent when a prepaid balance, credit pack, or usage quota is running low.
  2. Payment declinedSent when a customer's card is declined.
  3. Payment confirmedSent when a payment arrives, with the amount in the text.
  4. Registration holdSent when an account is suspended.

Portal account access

Proves phone ownership and protects parent and student portal accounts.

  1. Verification codeSent when a user verifies their phone at signup.
  2. Sign-in codeSent when a user logs in with SMS as a second factor. SMS is still commonly used for primary 2FA, but it is less secure than authenticator apps that use temporary one time passwords (TOTP) or passkeys. Consider using one of them instead.
  3. Recovery codeSent when a user recovers an account they're locked out of.