RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Healthcare admin software

Appointment reminders, intake-form nudges, balance notices. The texts that keep the schedule full and visits starting on time.

Appointment reminder cycle

Cuts no-shows by confirming the booking and nudging as the visit approaches.

  1. Appointment confirmedSent when a booking is confirmed.
  2. Day-before reminderSent the day before the appointment.
  3. Same-day reminderSent about an hour before the appointment.
  4. RescheduledSent when an appointment is rescheduled.
  5. Cancellation confirmedSent when an appointment is cancelled.
  6. We missed youSent after a missed appointment.

Pre-visit intake

Sends the intake forms ahead of the visit and the day-of details the patient needs to bring.

  1. Forms to completeSent ahead of an appointment when intake, consent, or check-in forms need completing.
  2. Before your visitSent ahead of a visit with the preparation steps to complete before it.

Balance collection

Texts the outstanding balance with a secure pay link, then confirms the payment when it lands.

  1. Balance dueSent once when a standing balance is ready to pay.
  2. Payment receiptSent when a payment arrives, with the amount in the text.

Patient portal access

Sends the portal signup, sign-in, payment step-up, and recovery codes.

  1. Portal signup codeSent when a user verifies their phone at signup.
  2. Portal login codeSent when a user logs in with SMS as a second factor. SMS is still commonly used for primary 2FA, but it is less secure than authenticator apps that use temporary one time passwords (TOTP) or passkeys. Consider using one of them instead.
  3. Payment step-up codeSent before a sensitive action — withdrawal, payment change, ownership transfer.
  4. Recovery codeSent when a user recovers an account they're locked out of.