Workflows for what you build.

Confirms a booked stay, moves check-in online before the guest reaches the lobby, and points them at their room key.

1. Stay confirmedSent when a booking is confirmed.
2. Check in onlineSent ahead of an appointment when intake, consent, or check-in forms need completing.
3. Arrival detailsSent ahead of a visit with the preparation steps to complete before it.
4. Day-before reminderSent the day before the appointment.
5. Room key readySent when a gate or unit access code is ready to collect.

Runs the hotel number as a two-way concierge line: logs a request, names who has it, closes it out.

1. Request loggedSent when a support request is logged.
2. Housekeeping has itSent when a ticket is routed to a specific agent.
3. Request doneSent when a ticket is marked resolved or closed.

Keeps the book accurate when a guest moves their dates, drops the reservation, or never turns up.

1. Dates changedSent when an appointment is rescheduled.
2. Booking cancelledSent when an appointment is cancelled.
3. Missed arrivalSent after a missed appointment.

Closes the stay out: the folio owed, a card that will not go through, the receipt, and one review ask.

1. Folio readySent when a new invoice is issued, with the amount in the text.
2. Card declinedSent when a customer's card is declined.
3. Payment receivedSent when a payment arrives, with the amount in the text.
4. How was your staySent after the appointment to collect feedback.

Tells a desk agent or housekeeper which shift they are on, and covers a shift that moves or gets cut.

1. Shift scheduledSent when a shift is assigned.
2. Shift reminderSent ahead of shift start.
3. Shift movedSent when a shift is changed, swapped, or moved.
4. Shift cancelledSent when a shift is cancelled.