Quotes the haul from photos or at the curb, books the window, says when the truck is on the way, and closes the haul with a receipt.
Text messages in this workflow
1.Request receivedSent when a pickup request comes in online, so the customer knows the hauler has it. Useful for haulers that take requests by form.
Haul Away Co: We got your request. We'll reach out shortly. Reply STOP to opt out.
2.Send us photosSent when a customer asks for a quote, with a link to upload photos of what is going. Useful for haulers that quote from photos.
Haul Away Co: For your quote, please upload a few photos of what needs hauling at yourapp.com/photos Reply STOP to opt out.
3.Quote from your photosSent when the hauler has looked at the photos, with the quote to approve before the pickup is booked. Useful for haulers that quote from photos.
Haul Away Co: Your quote is ready. Review at yourapp.com/quote Reply STOP to opt out.
4.Pickup bookedSent when a pickup is booked, so the customer has the arrival window in writing and the truck does not arrive at an empty house.
Haul Away Co: Your pickup is set for Thu, Oct 8, 1-4 PM. Reply STOP to opt out.
Window movedSent when the pickup window moves as routes change, so the customer has the new window in writing.
Haul Away Co: Your pickup is now Fri, Oct 9, 9 AM-12 PM. Reply STOP to opt out.
Pickup cancelledSent when a pickup is cancelled, saying how to book again, so nobody waits at home and no truck drives out for nothing.
Haul Away Co: Your pickup for Thu, Oct 8, 1-4 PM is cancelled. Reply STOP to opt out.
5.Before we comeSent after booking with what to do before the truck comes, such as putting everything in one pile and clearing a path.
Haul Away Co: We'll be there Thu, Oct 8, 1-4 PM. Before then, please put everything in one pile and clear a path. Reply STOP to opt out.
6.Window tomorrowSent the day before the pickup, so the customer has the pile ready before the truck comes.
Haul Away Co: Your pickup is tomorrow, Thu, Oct 8, 1-4 PM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the visit confirmed.
Haul Away Co: Your visit is confirmed for tomorrow, Thu, Oct 8, 1-4 PM. Thank you! Reply STOP to opt out.
7.Job to the crewGoes to the crew lead, not the customer: includes the pickup's address and what is going, and the crew lead replies Y to accept it. Useful for haulers that send crews out without the owner on the truck.Crew lead
Haul Away Co: New job at 118 Alder St - garage cleanout, one pile. Reply STOP to opt out.
Accepted when the crew lead replies YSent to the crew lead when they reply Y, once the app has given them the job.Crew lead
Haul Away Co: The job at 118 Alder St is yours. Reply STOP to opt out.
Passed when the crew lead replies NSent to the crew lead when they reply N, so they know their answer went through.Crew lead
Haul Away Co: You passed on the job at 118 Alder St. Reply STOP to opt out.
Already taken when the crew lead replies YSent to the crew lead when they reply Y after the job has gone to someone else or closed, so they know not to go.Crew lead
Haul Away Co: The job at 118 Alder St is no longer open. Reply STOP to opt out.
8.Crew on the waySent when the truck leaves for the pickup, so the customer has time to clear the driveway before the crew arrives.
Haul Away Co: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the crew is running behind, with the new arrival time, so a customer who stayed home to wait is not left wondering.
Haul Away Co: We're running late, expected about 3:40 PM. Reply STOP to opt out.
Couldn't get inSent when the crew comes by but cannot reach the pile or find anyone to approve the quote, saying how to book a new time.
Haul Away Co: We came by but missed you. Reply STOP to opt out.
9.The quote, before we loadSent when the crew has seen the pile and the quote has changed, with a link to approve it before anything is loaded. Useful for haulers that want the approval in writing.
Haul Away Co: Your quote for job #4821 is now $340. Approve it at yourapp.com/quote Reply STOP to opt out.
10.Haul completeSent when the crew has finished and left, so the customer knows the haul is done. Useful for haulers that often work while nobody is home.
Haul Away Co: We're all done, and everything is hauled away. Thanks for choosing us! Reply STOP to opt out.
Bill sentSent when the haul is done, with the bill and a link to pay. Useful for haulers that bill after the haul instead of taking payment at the truck.
Haul Away Co: Your bill INV-4821 for $340 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
11.ReceiptSent when the customer pays, so they have a receipt showing they paid the quoted amount.
Haul Away Co: Your payment of $340 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
12.How did we doSent after the haul with a link to leave a review. Useful for haulers that collect reviews by text.
Haul Away Co: Rate your visit at yourapp.com/feedback Reply STOP to opt out.
13.Still decidingSent when a quote has had no answer for a few days, with a link to review it. Useful for haulers that follow up on open quotes.
Haul Away Co: Your quote is good until Oct 12. Review at yourapp.com/quote Reply STOP to opt out.
14.Still unpaidSent when the bill is still unpaid a few days after it went out, with a link to pay. Useful for haulers that bill after the haul.
Haul Away Co: Your bill for $340 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
15.Donation receiptSent when the charity issues a receipt for donated items, with a link to it. Useful for haulers that donate what they can.
Haul Away Co: Your donation receipt is ready. Get it at yourapp.com/docs Reply STOP to opt out.