Takes a lockout call from request received, to the quote in writing, to a named technician at the door, and closes the job with a receipt.
Text messages in this workflow
1.Request receivedSent when a lockout call or request comes in, so the customer standing outside knows the shop has it.
Anvil Lock & Key: We got your request. We'll reach out shortly. Reply STOP to opt out.
Missed callSent when a customer's call goes unanswered, saying the shop will call back, so they don't call another locksmith.
Anvil Lock & Key: We missed your call and will call you back soon. Reply STOP to opt out.
2.The quote, before we rollSent once the quote is agreed on the phone, so the customer has it in writing before the technician leaves. It is also the shop's record of the quote.
Anvil Lock & Key: Your quote is ready. Review at yourapp.com/quote Reply STOP to opt out.
3.Job to the technicianGoes to the technician, not the customer: includes the job's address and the problem, and the technician replies Y to accept it. Useful for shops with technicians to send out.Technician
Anvil Lock & Key: New job at 42 King St - lockout, front door deadbolt. Reply STOP to opt out.
Nobody has taken the jobGoes to the on-call technician, not the customer: sent when no technician has accepted the job yet, so a locked-out customer isn't left waiting. Useful for shops with an after-hours on-call schedule.On call
Anvil Lock & Key: Open job at 42 King St - lockout, front door deadbolt. Reply STOP to opt out.
Accepted when the on-call technician replies YSent to the on-call technician when they reply Y, once the app has given them the job.On call
Anvil Lock & Key: The job at 42 King St is yours. Reply STOP to opt out.
Passed when the on-call technician replies NSent to the on-call technician when they reply N, so they know their answer went through.On call
Anvil Lock & Key: You passed on the job at 42 King St. Reply STOP to opt out.
Already taken when the on-call technician replies YSent to the on-call technician when they reply Y after the job has gone to someone else or closed, so they know not to go.On call
Anvil Lock & Key: The job at 42 King St is no longer open. Reply STOP to opt out.
Accepted when the technician replies YSent to the technician when they reply Y, once the app has given them the job.Technician
Anvil Lock & Key: The job at 42 King St is yours. Reply STOP to opt out.
Passed when the technician replies NSent to the technician when they reply N, so they know their answer went through.Technician
Anvil Lock & Key: You passed on the job at 42 King St. Reply STOP to opt out.
Already taken when the technician replies YSent to the technician when they reply Y after the job has gone to someone else or closed, so they know not to go.Technician
Anvil Lock & Key: The job at 42 King St is no longer open. Reply STOP to opt out.
4.Who is comingSent when a technician is assigned, with their name and arrival window, so the customer knows who to expect at the door.
Anvil Lock & Key: Marcus is coming Thu, Oct 1, 6:15-6:35 PM. Reply STOP to opt out.
5.Proof it is your doorSent before the technician leaves, with a link to upload proof that the customer lives there. Useful for shops that check ID before they open a door.
Anvil Lock & Key: We need your proof of address. Please upload it at yourapp.com/upload Reply STOP to opt out.
6.On the waySent when the technician leaves for the job, with an arrival time, so the customer standing outside knows how long to wait.
Anvil Lock & Key: We're on the way and should arrive in about 20 min. Reply STOP to opt out.
Running lateSent when the technician is running behind, with a new arrival time, so the customer is not left waiting without word.
Anvil Lock & Key: We're running late, expected about 6:55 PM. Reply STOP to opt out.
7.At your doorSent when the technician arrives, so the customer knows to look for them. Useful for shops whose customers wait inside or away from the street.
Anvil Lock & Key: Marcus has arrived and is at your door. Reply STOP to opt out.
Nobody thereSent when the technician arrives and nobody is there, with a way to rebook, so the customer can still get help.
Anvil Lock & Key: We came by but missed you. Reply STOP to opt out.
8.The quote, before we startSent when the technician finds more work on site, with the quote to approve before they start. Useful for shops whose technicians set the final quote at the door.
Anvil Lock & Key: Your $130 quote for job #4821 is ready. Review at yourapp.com/quote/4821 Reply STOP to opt out.
9.Job completeSent when the technician finishes the job, with a link to leave feedback. Useful for shops whose customers are not there when the work is done.
Anvil Lock & Key: Your service is complete. Rate your visit at yourapp.com/feedback Reply STOP to opt out.
Bill sentSent when the shop bills the customer after the job, with a link to view and pay. Useful for shops that bill a lockout instead of taking payment on the spot.
Anvil Lock & Key: Your bill INV-4821 for $130 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
10.ReceiptSent when the customer pays, with a link to the receipt, so they have a record of the payment. It is also the shop's record.
Anvil Lock & Key: Your payment of $130 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when a card fails after the job, with a link to pay another way. Useful for shops that bill after the job.
Anvil Lock & Key: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
11.How did we doSent once the job is done, with a link to leave a review. Useful for shops that ask for reviews by text.
Anvil Lock & Key: Rate your visit at yourapp.com/feedback Reply STOP to opt out.
12.Still unpaidSent when a bill is still unpaid a few days after it went out, with a link to pay. Useful for shops that bill a lockout instead of taking payment on the spot.
Anvil Lock & Key: Your bill for $130 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
Confirms a booked lock change or install, reminds the customer and says when the technician is on the way, quotes the work before it starts and closes it out.
Text messages in this workflow
1.BookedSent when a job is booked, with the day and time, so the customer remembers the booking and the trip is not wasted.
Anvil Lock & Key: Your appointment is set for Thu, Oct 8, 9-11 AM. Reply STOP to opt out.
MovedSent when a booking moves, so the customer has the new time in writing.
Anvil Lock & Key: Your appointment is now Fri, Oct 9, 9-11 AM. Reply STOP to opt out.
CancelledSent when a booking is cancelled, with a way to rebook, so the customer knows the visit is off.
Anvil Lock & Key: Your appointment is cancelled. Reply STOP to opt out.
2.Permission to workGoes to the business customer's contact: sent before the visit, with a link to upload written permission for the work. Useful for shops that do lock work for businesses.Business contact
Anvil Lock & Key: We need your permission letter. Please upload it at yourapp.com/upload Reply STOP to opt out.
3.Before we comeSent before the visit with what to do to get ready, such as unlocking the gate, so the technician can start right away.
Anvil Lock & Key: We'll be there Thu, Oct 8, 9-11 AM. Before then, please have a photo ID ready and clear the doorway. Reply STOP to opt out.
4.TomorrowSent the day before the visit, with a way to reschedule, so the customer is home and the trip is not wasted.
Anvil Lock & Key: Your appointment is coming up Thu, Oct 8, 9-11 AM. Reply STOP to opt out.
5.An hour outSent about an hour before the window, so someone is home to let the technician in. Useful for shops that run tight arrival windows.
Anvil Lock & Key: Your appointment is today, Thu, Oct 8, 9-11 AM. Reply STOP to opt out.
6.Job to the technicianGoes to the technician, not the customer: includes the job's address and the work, and the technician replies Y to accept it. Useful for shops with technicians to send out.Technician
Anvil Lock & Key: New job at 42 King St - lockout, front door deadbolt. Reply STOP to opt out.
Accepted when the technician replies YSent to the technician when they reply Y, once the app has given them the job.Technician
Anvil Lock & Key: The job at 42 King St is yours. Reply STOP to opt out.
Passed when the technician replies NSent to the technician when they reply N, so they know their answer went through.Technician
Anvil Lock & Key: You passed on the job at 42 King St. Reply STOP to opt out.
Already taken when the technician replies YSent to the technician when they reply Y after the job has gone to someone else or closed, so they know not to go.Technician
Anvil Lock & Key: The job at 42 King St is no longer open. Reply STOP to opt out.
7.Who is comingSent when a technician is assigned, with their name and arrival window. Useful for shops that pick the technician on the day of the job.
Anvil Lock & Key: Marcus is coming Thu, Oct 8, 9-11 AM. Reply STOP to opt out.
8.On the waySent when the technician leaves for the job, with an arrival time, so someone is home to let them in.
Anvil Lock & Key: We're on the way and should arrive in about 20 min. Reply STOP to opt out.
Running lateSent when the technician is running behind, with a new arrival time, so a customer who stayed home to wait knows about the delay.
Anvil Lock & Key: We're running late, expected about 11:30 AM. Reply STOP to opt out.
9.At your doorSent when the technician arrives, so the customer knows to open the door. Useful for shops that work at large sites where the customer may not see the van.
Anvil Lock & Key: Marcus has arrived and is at your door. Reply STOP to opt out.
Nobody thereSent when the technician arrives and nobody is home, with a way to rebook, so the customer can pick a new time.
Anvil Lock & Key: We came by but missed you. Reply STOP to opt out.
10.The quote, before we startSent before any work starts, with the quote to approve, so nothing is drilled until the customer agrees. In writing, it protects both sides.
Anvil Lock & Key: Your $130 quote for job #4821 is ready. Review at yourapp.com/quote/4821 Reply STOP to opt out.
11.Sign the orderGoes to the business customer's site contact: sent on site, with a link to sign the work order. Useful for shops that do lock work for businesses.Site contact
Anvil Lock & Key: A document is ready for your signature. Please sign at yourapp.com/sign Reply STOP to opt out.
12.Job completeSent when the technician finishes, saying what was done. Useful for shops whose customers are not on site when the work is done.
Anvil Lock & Key: We're all done, and your locks are rekeyed and working. Thanks for choosing us! Reply STOP to opt out.
Bill sentSent when the shop bills the customer after the visit, with a link to view and pay. Useful for shops that bill after the job instead of taking the card at the door.
Anvil Lock & Key: Your bill INV-4821 for $130 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
13.ReceiptSent when the customer pays, with a link to the receipt, so they have a record of the payment. It is also the shop's record.
Anvil Lock & Key: Your payment of $130 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when a card fails after the job, with a link to pay another way. Useful for shops that bill after the job.
Anvil Lock & Key: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
14.How did we doSent once the job is done, with a link to leave a review. Useful for shops that ask for reviews by text.
Anvil Lock & Key: Rate your visit at yourapp.com/feedback Reply STOP to opt out.
15.Still unpaidSent when a bill is still unpaid a few days after it went out, with a link to pay. Useful for shops that bill after the job.
Anvil Lock & Key: Your bill for $130 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
16.Time to rebookSent months after a job, with a link to book again, to bring a past customer back. Useful for shops that keep in touch with their customers.
Anvil Lock & Key: It's been a year since your last lock check. Reply STOP to opt out.