RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Medical billing

Balance notices, payment-plan reminders, claim-denial alerts. The texts that clear a balance before it ages out.

Patient balance collection

Notifies a patient of an open balance and confirms the payment once it posts.

  1. Balance dueSent once when a standing balance is ready to pay.
  2. Payment receivedSent when a payment arrives, with the amount in the text.

Payment-plan reminders

Reminds a patient an installment is due and confirms when it posts.

  1. Installment dueSent before a payment is due, with the amount in the text.
  2. Installment receivedSent when a payment arrives, with the amount in the text.

Billing-inquiry support

Handles a patient's charge question through a logged, staff-routed thread.

  1. Inquiry receivedSent when a support request is logged.
  2. Billing replySent when an agent replies to the ticket.
  3. Inquiry resolvedSent when a ticket is marked resolved or closed.

Staff claim & denial alerts

Pages the billing team when a claim or denial needs attention before a deadline.

  1. Claim rejectedSeverity-cued threshold or anomaly notification — infrastructure or any watched metric, price, device, or pipeline.
  2. Denial needs appealClaim-required alert; escalates server-side if nobody claims it.
  3. A/R threshold breachInformational SLA breach or maintenance notice.

Payment portal codes

Confirms patient identity at the portal and before a payment submits.

  1. Portal login codeSent when a user logs in with SMS as a second factor. SMS is still commonly used for primary 2FA, but it is less secure than authenticator apps that use temporary one time passwords (TOTP) or passkeys. Consider using one of them instead.
  2. Payment confirmation codeSent before a sensitive action — withdrawal, payment change, ownership transfer.