RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Moving services

Estimate to booked move

Moves an issued estimate to a signed booking, then confirms the date every time it changes.

  1. Estimate readySent before work starts, when a quote is ready to look over.
  2. Estimate still unsignedSent when a document is still unsigned after the initial request.
  3. Move confirmedSent when a booking is confirmed.
  4. Move rescheduledSent when an appointment is rescheduled.
  5. Move cancelledSent when an appointment is cancelled.

Move day

Carries the customer from the day-before reminder to the moment the crew reaches the door, and rebooks the job when nobody is home.

  1. Move is tomorrowSent the day before the appointment.
  2. An hour outSent about an hour before the appointment.
  3. Crew en routeSent when a mobile provider, technician, or driver is en route to the customer.
  4. Crew at your doorSent when the technician reaches the address.
  5. Nobody homeSent after a missed appointment.

Move complete, balance & review

Closes the job out, collects the balance, recovers a declined card, and asks for the review.

  1. Move completeSent when an on-site job or service visit is finished.
  2. Balance dueSent once when a standing balance is ready to pay.
  3. Card declinedSent when a customer's card is declined.
  4. Payment receivedSent when a payment arrives, with the amount in the text.
  5. How did your move goSent after the appointment to collect feedback.

Crew dispatch

Publishes a mover's job, reminds them the day before, and confirms every start-time change or cancellation.

  1. You're scheduledSent when a shift is assigned.
  2. Job tomorrowSent ahead of shift start.
  3. Start time movedSent when a shift is changed, swapped, or moved.
  4. Job cancelledSent when a shift is cancelled.

Crew app access

Verifies a new mover's phone and signs them in to the crew app.

  1. Verify your phoneSent when a user verifies their phone at signup.
  2. Login codeSent when a user logs in with SMS as a second factor. SMS is still commonly used for primary 2FA, but it is less secure than authenticator apps that use temporary one time passwords (TOTP) or passkeys. Consider using one of them instead.