Takes a local move from the quote in writing to a confirmed date, says when the crew is on its way, and closes with the receipt.
Text messages in this workflow
1.Quote request receivedSent when a customer asks for a quote online, so they know the request arrived and someone will be in touch. Useful for moving companies that take quote requests from a web form.
Northbound Moving Co: We got your request. We'll reach out shortly. Reply STOP to opt out.
2.Quote visit bookedSent when a quote visit is booked, so the customer has the date and time and can be home to show what is moving. Useful for moving companies that see the home before they quote.
Northbound Moving Co: Your quote visit is set for Tue, Jun 2, 5:30 PM. Reply STOP to opt out.
3.Your quoteSent when the quote is ready, with a link to review and approve it, so the customer and the moving company agree on the amount in writing before the move.
Northbound Moving Co: Your quote is ready. Review at yourapp.com/quote/4821 Reply STOP to opt out.
Quote still openSent when a quote has not been approved after a while, with a link to approve it. Useful for moving companies that follow up on open quotes.
Northbound Moving Co: Your quote is good until Jun 9. Review at yourapp.com/quote/4821 Reply STOP to opt out.
4.Sign to bookSent when the moving contract is ready, with a link to sign it, so the move is booked on signed terms. Useful for moving companies that book by e-signature.
Northbound Moving Co: Your moving contract is ready. Please sign at yourapp.com/sign Reply STOP to opt out.
5.Deposit to hold the dateSent once the quote is approved, with a link to pay the deposit that holds the move date. Useful for moving companies that take a deposit to book.
Northbound Moving Co: Your deposit of $250 is due Jun 5. It holds your place. Pay at yourapp.com/pay Reply STOP to opt out.
6.Move confirmedSent when the move is booked, so the customer has the date and arrival window in writing.
Northbound Moving Co: Your move is set for Sat, Jun 13, 8-10 AM. Reply STOP to opt out.
New move dateSent when the move date changes, so the customer has the new date and window in writing.
Northbound Moving Co: Your move is now Sun, Jun 14, 9-11 AM. Reply STOP to opt out.
Move cancelledSent when the move is cancelled, with a link to rebook, so both sides have the cancellation in writing if a deposit was paid.
Northbound Moving Co: Your move for Sat, Jun 13, 8-10 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a move is cancelled too late and the cancellation fee applies, with the amount and a link to the details. Useful for movers with a cancellation policy.
Northbound Moving Co: A $200 cancellation fee applies to your appointment. See it at yourapp.com/fees Reply STOP to opt out.
7.New move to acceptGoes to the crew, not the customer: sent when someone is put on a job, with the date, the hours and the address, and they reply Y to accept it. Useful for moving companies that text the crew each assignment.Crew
Northbound Moving Co: New job at 123 Oak St, Sat, Jun 13, 7:30 AM-4 PM. Reply STOP to opt out.
Start time movedGoes to the crew, not the customer: sent when a job's start time changes, with the new time and the address. Useful for moving companies that text the crew about each change.Crew
Northbound Moving Co: Your shift is now Sun, Jun 14, 9 AM-5:30 PM at 123 Oak St. Reply STOP to opt out.
Job called offGoes to the crew, not the customer: sent when a job is cancelled, so nobody turns up for it. Useful for moving companies that text the crew about each change.Crew
Northbound Moving Co: Your shift on Sat, Jun 13, 7:30 AM-4 PM at 123 Oak St is cancelled. Reply STOP to opt out.
Accepted when the crew replies YSent to the crew when they reply Y, once the app has given them the move.Crew
Northbound Moving Co: The job at 123 Oak St on Sat, Jun 13, 7:30 AM-4 PM is yours. Reply STOP to opt out.
Passed when the crew replies NSent to the crew when they reply N, so they know their answer went through.Crew
Northbound Moving Co: You passed on the job at 123 Oak St, Sat, Jun 13, 7:30 AM-4 PM. Reply STOP to opt out.
8.Getting readySent before the move with what to have ready, such as boxes packed and the elevator and parking booked, so the crew can start on time. Useful for moving companies that send move-day prep by text.
Northbound Moving Co: We'll be there Sat, Jun 13, 8-10 AM. Before then, please finish packing and clear a path to the door. Reply STOP to opt out.
9.Move is tomorrowSent the day before the move with the date and arrival window, so the customer can check them one last time.
Northbound Moving Co: Your move is tomorrow, Sat, Jun 13, 8-10 AM. Reply STOP to opt out.
10.Job tomorrowGoes to the crew, not the customer: sent the day before with the start time and the address, so everyone shows up on time.Crew
Northbound Moving Co: Your shift is Sat, Jun 13, 7:30 AM-4 PM at 123 Oak St. Reply STOP to opt out.
11.An hour outSent about an hour before the arrival window, so the customer is ready when the crew arrives. Useful for moving companies that cannot text the customer when the crew leaves.
Northbound Moving Co: Your appointment is today, 8-10 AM. Reply STOP to opt out.
12.Crew on the waySent when the crew leaves for the move, with an arrival time, so the customer is not waiting through a window that is hours wide.
Northbound Moving Co: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the crew is running behind, with the new arrival time, so the customer hears before the window passes.
Northbound Moving Co: We're running late, expected about 10:40 AM. Reply STOP to opt out.
13.Crew at your doorSent when the crew arrives at the home, so the customer knows to let them in. Useful for moving companies whose customers may not see the truck pull up, such as in an apartment building.
Northbound Moving Co: Tony has arrived and is at your door. Reply STOP to opt out.
Nobody homeSent when the crew arrives and nobody is there to let them in, with a link to rebook the move. Useful for moving companies that often start a job without the customer there.
Northbound Moving Co: We came by but missed you. Reply STOP to opt out.
14.The quote changedSent when the quote changes on moving day, with the new amount and a link to approve it before the crew goes on. Useful for moving companies that requote when the job turns out larger.
Northbound Moving Co: Your quote for move #4821 is now $1,690. Approve it at yourapp.com/quote/4821 Reply STOP to opt out.
15.Move completeSent when the move is finished, so the customer has it in writing that everything is moved in.
Northbound Moving Co: We're all done, and everything is moved in. Thanks for choosing us! Reply STOP to opt out.
16.Balance dueSent after the move with the balance and a link to pay. Useful for moving companies that bill after the move instead of taking payment when the crew finishes.
Northbound Moving Co: Your balance is $1,450. Pay at yourapp.com/pay Reply STOP to opt out.
17.ReceiptSent when the customer pays, with a link to the receipt, so both sides have a record of what is often a large bill.
Northbound Moving Co: Your payment of $1,450 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when a card fails after the move, with a link to pay another way. Useful for moving companies that bill after the move.
Northbound Moving Co: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
18.How did your move goSent after the move to ask how it went, with a link to leave a review. Useful for moving companies that ask for reviews by text.
Northbound Moving Co: Rate your visit at yourapp.com/review/4821 Reply STOP to opt out.
19.Still unpaidSent when a bill is still unpaid a few days after it goes out, with a link to pay. Useful for moving companies that bill after the move.
Northbound Moving Co: Your bill for $1,450 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
Takes a long-distance move from the written quote to pickup day, puts the delivery date in writing, collects the balance before the truck unloads, and sends the receipt.
Text messages in this workflow
1.Quote request receivedSent when a customer asks for a quote online, so they know the request arrived and someone will be in touch. Useful for moving companies that take quote requests from a web form.
Northbound Moving Co: We got your request. We'll reach out shortly. Reply STOP to opt out.
2.Quote visit bookedSent when a quote visit is booked, so the customer has the date and time and can be home to show what is moving. Useful for moving companies that see the home before they quote.
Northbound Moving Co: Your quote visit is set for Tue, Jun 2, 5:30 PM. Reply STOP to opt out.
3.Your quoteSent when the quote is ready, with a link to review and approve it, so the customer and the moving company agree on the amount in writing before the move.
Northbound Moving Co: Your quote is ready. Review at yourapp.com/quote/4821 Reply STOP to opt out.
Quote still openSent when a quote has not been approved after a while, with a link to approve it. Useful for moving companies that follow up on open quotes.
Northbound Moving Co: Your quote is good until Jun 9. Review at yourapp.com/quote/4821 Reply STOP to opt out.
4.Sign to bookSent when the moving contract is ready, with a link to sign it, so the move is booked on signed terms. Useful for moving companies that book by e-signature.
Northbound Moving Co: Your moving contract is ready. Please sign at yourapp.com/sign Reply STOP to opt out.
5.Deposit to hold the dateSent once the quote is approved, with a link to pay the deposit that holds the move date. Useful for moving companies that take a deposit to book.
Northbound Moving Co: Your deposit of $250 is due Jun 5. It holds your place. Pay at yourapp.com/pay Reply STOP to opt out.
6.Move confirmedSent when the move is booked, so the customer has the date and arrival window in writing.
Northbound Moving Co: Your move is set for Sat, Jun 13, 8-10 AM. Reply STOP to opt out.
New move dateSent when the move date changes, so the customer has the new date and window in writing.
Northbound Moving Co: Your move is now Sun, Jun 14, 9-11 AM. Reply STOP to opt out.
Move cancelledSent when the move is cancelled, with a link to rebook, so both sides have the cancellation in writing if a deposit was paid.
Northbound Moving Co: Your move for Sat, Jun 13, 8-10 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a move is cancelled too late and the cancellation fee applies, with the amount and a link to the details. Useful for movers with a cancellation policy.
Northbound Moving Co: A $200 cancellation fee applies to your appointment. See it at yourapp.com/fees Reply STOP to opt out.
7.New move to acceptGoes to the crew, not the customer: sent when someone is put on a job, with the date, the hours and the address, and they reply Y to accept it. Useful for moving companies that text the crew each assignment.Crew
Northbound Moving Co: New job at 123 Oak St, Sat, Jun 13, 7:30 AM-4 PM. Reply STOP to opt out.
Start time movedGoes to the crew, not the customer: sent when a job's start time changes, with the new time and the address. Useful for moving companies that text the crew about each change.Crew
Northbound Moving Co: Your shift is now Sun, Jun 14, 9 AM-5:30 PM at 123 Oak St. Reply STOP to opt out.
Job called offGoes to the crew, not the customer: sent when a job is cancelled, so nobody turns up for it. Useful for moving companies that text the crew about each change.Crew
Northbound Moving Co: Your shift on Sat, Jun 13, 7:30 AM-4 PM at 123 Oak St is cancelled. Reply STOP to opt out.
Accepted when the crew replies YSent to the crew when they reply Y, once the app has given them the move.Crew
Northbound Moving Co: The job at 123 Oak St on Sat, Jun 13, 7:30 AM-4 PM is yours. Reply STOP to opt out.
Passed when the crew replies NSent to the crew when they reply N, so they know their answer went through.Crew
Northbound Moving Co: You passed on the job at 123 Oak St, Sat, Jun 13, 7:30 AM-4 PM. Reply STOP to opt out.
8.Getting readySent before the move with what to have ready, such as boxes packed and the elevator and parking booked, so the crew can start on time. Useful for moving companies that send move-day prep by text.
Northbound Moving Co: We'll be there Sat, Jun 13, 8-10 AM. Before then, please finish packing and clear a path to the door. Reply STOP to opt out.
9.Move is tomorrowSent the day before the move with the date and arrival window, so the customer can check them one last time.
Northbound Moving Co: Your move is tomorrow, Sat, Jun 13, 8-10 AM. Reply STOP to opt out.
10.Job tomorrowGoes to the crew, not the customer: sent the day before with the start time and the address, so everyone shows up on time.Crew
Northbound Moving Co: Your shift is Sat, Jun 13, 7:30 AM-4 PM at 123 Oak St. Reply STOP to opt out.
11.Crew on the waySent when the crew leaves for the move, with an arrival time, so the customer is not waiting through a window that is hours wide.
Northbound Moving Co: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the crew is running behind, with the new arrival time, so the customer hears before the window passes.
Northbound Moving Co: We're running late, expected about 10:40 AM. Reply STOP to opt out.
12.Crew at your doorSent when the crew arrives at the home, so the customer knows to let them in. Useful for moving companies whose customers may not see the truck pull up, such as in an apartment building.
Northbound Moving Co: Tony has arrived and is at your door. Reply STOP to opt out.
Nobody homeSent when the crew arrives and nobody is there to let them in, with a link to rebook the move. Useful for moving companies that often start a job without the customer there.
Northbound Moving Co: We came by but missed you. Reply STOP to opt out.
13.The quote changedSent when the quote changes on moving day, with the new amount and a link to approve it before the crew goes on. Useful for moving companies that requote when the job turns out larger.
Northbound Moving Co: Your quote for move #4821 is now $1,690. Approve it at yourapp.com/quote/4821 Reply STOP to opt out.
14.Loaded and on its waySent when the truck is loaded and leaves for the new home, with a link to the move's details. Useful for moving companies that let customers follow a long-distance move.
Northbound Moving Co: Your move is loaded and on its way. Follow it at yourapp.com/m/4821 Reply STOP to opt out.
15.Your delivery dateSent when the delivery date is set, with the delivery window, so the customer knows when to be at the new home. Interstate moves need this notice at least a day ahead.
Northbound Moving Co: Your delivery is set for Thu, Jun 18, 9 AM-1 PM. Reply STOP to opt out.
Delivery movedSent when the delivery date changes, so the customer has the new date and window in writing.
Northbound Moving Co: Your delivery is now Fri, Jun 19, 9 AM-1 PM. Reply STOP to opt out.
16.Balance before we unloadSent before the truck reaches the new home, with the balance and a link to pay, so the amount is settled before the crew unloads.
Northbound Moving Co: Your balance is $4,860. Pay at yourapp.com/pay Reply STOP to opt out.
17.Driver on the waySent when the driver heads to the new home, with an arrival time, so the customer is not waiting through a wide delivery window.
Northbound Moving Co: We're on the way and should arrive in about 40 min. Reply STOP to opt out.
Driver running lateSent when the driver is running behind, with the new arrival time, so the customer waiting in an empty home knows how long.
Northbound Moving Co: We're running late, expected about 1:40 PM. Reply STOP to opt out.
18.Move completeSent when the move is finished, so the customer has it in writing that everything is moved in.
Northbound Moving Co: We're all done, and everything is moved in. Thanks for choosing us! Reply STOP to opt out.
19.ReceiptSent when the customer pays, with a link to the receipt, so both sides have a record of what is often a large bill.
Northbound Moving Co: Your payment of $4,860 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when a card fails after the move, with a link to pay another way. Useful for moving companies that bill after the move.
Northbound Moving Co: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
20.How did your move goSent after the move to ask how it went, with a link to leave a review. Useful for moving companies that ask for reviews by text.
Northbound Moving Co: Rate your visit at yourapp.com/review/4821 Reply STOP to opt out.
21.Still unpaidSent when a bill is still unpaid a few days after it goes out, with a link to pay. Useful for moving companies that bill after the move.
Northbound Moving Co: Your bill for $1,450 is past due. Pay at yourapp.com/pay Reply STOP to opt out.