RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Pest control

Prep checklists, arrival alerts, treatment-due reminders: the texts that get the technician in the door on the first try.

Booking, prep & arrival

Confirms the treatment, gets the home ready, and tells the customer exactly when the technician shows up.

  1. Treatment confirmedSent when a booking is confirmed.
  2. Prep your homeSent ahead of a visit with the preparation steps to complete before it.
  3. Treatment tomorrowSent the day before the appointment.
  4. Window starts soonSent about an hour before the appointment.
  5. Technician en routeSent when a mobile provider, technician, or driver is en route to the customer.

Recurring treatment due

Brings a quarterly or annual plan customer back for the next visit before the treatment window lapses.

  1. Treatment dueSent when a recurring service has a known due date approaching.
  2. RebookedSent when a booking is confirmed.

Treatment complete & feedback

Closes out the visit and asks the customer how it went.

  1. Treatment completeSent when an on-site job or service visit is finished.
  2. How did we do?Sent after the appointment to collect feedback.

Reschedule & cancel

Keeps the customer current when a visit moves, gets cancelled, or the technician can't gain access.

  1. MovedSent when an appointment is rescheduled.
  2. CancelledSent when an appointment is cancelled.
  3. We missed youSent after a missed appointment.

Billing

Keeps recurring auto-pay charges current and closes out refunds for missed or re-done visits.

  1. Card declinedSent when a customer's card is declined.
  2. Refund processedSent when a refund is returned to the customer's card.