Follows a grooming appointment from booking, forms and the day-before reminder to on the way, ready for pickup and paid, then reminds the client when the dog is due again.
Text messages in this workflow
1.Grooming bookedSent when a grooming appointment is booked, so the client has the day and time in writing. A client who takes an open spot from the waitlist by replying Y is confirmed by a separate text instead.
Loyal Paws: Your appointment is set for Fri, Oct 9, 10 AM. Reply STOP to opt out.
A spot openedSent when a cancellation opens a spot, so a client on the waiting list can claim it first. Useful for groomers with a waiting list.
Loyal Paws: A spot opened for Wed, Oct 7, 2 PM. Reply STOP to opt out.
Booked when they reply YSent when the client replies Y, once the app has booked them into the spot.
Loyal Paws: Your appointment is set for Wed, Oct 7, 2 PM. See you then! Reply STOP to opt out.
Still on the list when they reply NSent when the client replies N, so they know they are still on the waitlist.
Loyal Paws: You're still on the waitlist. We'll text you if another spot opens up. Reply STOP to opt out.
Already taken when they reply YSent when the client replies Y after the spot has gone to someone else, so they know it is taken and that they are still on the waitlist.
Loyal Paws: That spot is no longer open, but you're still on the waitlist. Reply STOP to opt out.
MovedSent when an appointment moves to another time, so the client has the new time and is ready for it, at the shop or at home.
Loyal Paws: Your appointment is now Tue, Oct 13, 10 AM. Reply STOP to opt out.
CancelledSent when an appointment is cancelled, so the client knows it is off, with a link to rebook.
Loyal Paws: Your appointment is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a booking is cancelled too late and the late-cancel fee applies, with a link to the details. Useful for businesses that charge for a late cancel.
Loyal Paws: A $45 cancellation fee applies to your appointment. See it at yourapp.com/pay Reply STOP to opt out.
2.New client formsSent before a new client's first appointment, with a link to the forms to fill out first. Useful for groomers who take forms online.
Loyal Paws: Your appointment is Fri, Oct 9, 10 AM. Please fill out your forms at yourapp.com/forms Reply STOP to opt out.
3.Deposit dueSent when an appointment needs a deposit to hold it, with the amount and a link to pay. Useful for groomers who take a deposit from new clients.
Loyal Paws: Thanks for choosing us! A $40 deposit holds your appointment. Pay at yourapp.com/pay Reply STOP to opt out.
4.Grooming tomorrowSent the day before a grooming appointment, so the client can cancel or move it while the slot can still be filled.
Loyal Paws: Your grooming is tomorrow, Fri, Oct 9, 10 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the visit confirmed.
Loyal Paws: Your visit is confirmed for tomorrow, Fri, Oct 9, 10 AM. Thank you! Reply STOP to opt out.
We missed youSent when a client misses an appointment, so they hear the same day that it did not happen, with a link to rebook.
Loyal Paws: Looks like we missed each other. Reply STOP to opt out.
5.Grooming todaySent about an hour before a grooming appointment, for clients who book far ahead. Useful for groomers with a lot of no-shows.
Loyal Paws: Your appointment is today, Fri, Oct 9, 10 AM. Reply STOP to opt out.
6.Van on the waySent when the grooming van sets out, so the client can have the dog ready.
Loyal Paws: We're on the way and should arrive in about 15 min. Reply STOP to opt out.
Running lateSent when the groomer will be later than the time given, so a client waiting at home has the new time.
Loyal Paws: We're running late, expected about 10:45 AM. Reply STOP to opt out.
7.Matted coatSent when a dog's coat is too matted to brush out, so the client can approve a short clip before the groomer goes on. Useful for groomers who check before a shave-down.
Loyal Paws: Bailey's coat is too matted to brush out. Approve a short clip at yourapp.com/approve Reply STOP to opt out.
8.Ready for pickupSent when the dog is groomed and ready, so the client knows to come for them instead of waiting to be called.
Loyal Paws: You can pick up Bailey now. Reply STOP to opt out.
Still waitingSent when a groomed dog has waited a while after the ready text, with a note that a late pickup fee may apply. Useful for shops that charge for late pickup.
Loyal Paws: Please pick up Bailey soon, as a late pickup fee may apply. Reply STOP to opt out.
9.PaidSent when a payment comes in, so the client has a receipt for it. Useful for groomers who text a receipt for each payment.
Loyal Paws: Your payment of $95 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when the card on file is declined, with a link to pay another way. Useful for groomers who charge a card on file after the appointment.
Loyal Paws: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
10.How did we doSent the evening of a grooming appointment, to hear how it went. Useful for groomers who ask for feedback after each appointment.
Loyal Paws: Rate your visit at yourapp.com/feedback Reply STOP to opt out.
11.Time to rebookSent a week before a dog is due for grooming again, with a way to book. Useful for groomers whose clients do not book the next appointment at pickup.
Loyal Paws: It's almost time for your 6-week grooming for Bailey. Reply STOP to opt out.
Follows a walking or pet sitting client from the first request and the meet and greet to booked visits, a report after each visit and the bill each week.
Text messages in this workflow
1.Request receivedSent when a new client sends a request, so they know it arrived and that someone will reach out. Useful for sitters who take requests online and reply later.
Loyal Paws: We got your request. We'll reach out shortly. Reply STOP to opt out.
2.Meet and greet bookedSent when a meet and greet is booked, so a new client has the day and time the sitter is coming to meet their pet. Useful for sitters who meet every new client first.
Loyal Paws: Your meet and greet with Marcus is set for Tue, Oct 6, 6 PM. Reply STOP to opt out.
Not a good fitSent when a sitter decides after the meet and greet not to take the booking, so the client hears it in writing. Useful for sitters who meet every new client first.
Loyal Paws: We're sorry, but we can't take on Bailey's care because we can't give daily medications. Reply STOP to opt out.
3.Agreement to signSent after the meet and greet, with a link to review and sign the service agreement. Useful for sitters who sign every new client to an agreement.
Loyal Paws: Your service agreement is ready. Please sign at yourapp.com/sign Reply STOP to opt out.
4.Visit bookedSent when a walk or sitting visit is booked, so the client has the day and time in writing before they leave the pet in someone else's care.
Loyal Paws: Your visit is set for Fri, Oct 9, 10 AM. Reply STOP to opt out.
MovedSent when a visit moves to another time, often because the sitter is sick or away, so the client knows when the pet will be seen.
Loyal Paws: Your visit is now Tue, Oct 13, 10 AM. Reply STOP to opt out.
CancelledSent when a visit is cancelled, so the client knows it is off, with a link to rebook.
Loyal Paws: Your visit for Fri, Oct 9, 10 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a booking is cancelled too late and the late-cancel fee applies, with a link to the details. Useful for businesses that charge for a late cancel.
Loyal Paws: A $45 cancellation fee applies to your appointment. See it at yourapp.com/pay Reply STOP to opt out.
Fill-in sitterSent when another sitter will do a visit, with their name, so the client knows who is coming. Useful for businesses with more than one sitter.
Loyal Paws: Jess is filling in for your visit on Fri, Oct 9, 10 AM. Reply STOP to opt out.
5.Regular walks setSent when a client starts regular walks, with the days and the first one, so they have the schedule in writing. Useful for walkers with weekly clients.
Loyal Paws: Your walk is every weekday, starting Mon, Oct 12, 10 AM. Reply STOP to opt out.
Walk days changedSent when a client's regular walk days change, so they have the new days before the old ones come. Useful for walkers with weekly clients.
Loyal Paws: Your walk is now every Mon, Wed, Fri, starting Wed, Oct 14, 10 AM. Reply STOP to opt out.
6.Deposit dueSent when a booking needs a deposit or prepayment to hold it, with the amount and a link to pay. Useful for sitters who take a deposit for bookings over the holidays.
Loyal Paws: Thanks for choosing us! A $40 deposit holds your appointment. Pay at yourapp.com/pay Reply STOP to opt out.
7.Before the first visitSent a couple of days before the first visit, so the client knows to have food, the leash and a key ready before they leave. Useful for sitters who start visits while the client is away.
Loyal Paws: We'll be there Fri, Oct 9, 10 AM. Before then, please have food, the leash and a key ready. Reply STOP to opt out.
8.Where and whenGoes to the pet sitter, not the client: says where the visit is and the day and time. Useful for sitters who run a team.Pet sitter
Loyal Paws: Your pet sitter shift is set for Fri, Oct 9, 10-10:30 AM at 42 Elm St. Reply STOP to opt out.
Visit cancelledGoes to the pet sitter, not the client: says a visit on their schedule is cancelled, so they do not go. Useful for sitters who run a team.Pet sitter
Loyal Paws: Your shift on Fri, Oct 9, 10-10:30 AM at 42 Elm St is cancelled. Reply STOP to opt out.
9.On the waySent when the sitter sets out, so a client who is home can have the dog ready.
Loyal Paws: We're on the way and should arrive in about 15 min. Reply STOP to opt out.
Running lateSent when the sitter will be later than the time given, so the client knows when the pet will be seen.
Loyal Paws: We're running late, expected about 10:45 AM. Reply STOP to opt out.
10.Visit startedSent when the sitter arrives and the visit begins, so a client who is away knows the pet is being seen. Useful for sitters whose clients want to know each visit started.
Loyal Paws: Marcus has arrived and is with Bailey now. Reply STOP to opt out.
11.Visit reportSent after each visit, with a link to the notes and photos, because the client is usually away and wants to know the pet is fine.
Loyal Paws: Your visit report is ready. See it at yourapp.com/report/4821 Reply STOP to opt out.
12.Last visit doneSent after the last visit of a sit, so the client knows the pet is fed, the home is locked and the key is back. Useful for sitters who care for pets while clients travel.
Loyal Paws: Your last visit is done. We fed Bailey, locked up and returned your key. Reply STOP to opt out.
13.The billSent when the bill for the visits is ready, with the amount and a link to pay, so the client can pay for the week straight from the text.
Loyal Paws: Your bill INV-4821 for $95 is ready. Pay at yourapp.com/pay Reply STOP to opt out.
14.PaidSent when a payment comes in, so the client has a receipt for it. Useful for sitters who text a receipt for each payment.
Loyal Paws: Your payment of $95 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when the card on file is declined, with a link to pay another way, so the client knows the visits are not paid before the next week starts.
Loyal Paws: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
15.Still unpaidSent when a bill is still unpaid a week after it went out, with the balance and a link to pay. Useful for sitters who bill after the visits.
Loyal Paws: Your balance is $95. Pay at yourapp.com/pay Reply STOP to opt out.
16.Regular walks endSent when a client's regular walks end, with the last one, so they know nothing more is booked. Useful for walkers with weekly clients.
Loyal Paws: Your walk schedule ends after Fri, Oct 30, 10 AM. No more regular visits are planned after that. Reply STOP to opt out.
Follows a boarding or daycare booking from the request and the vaccine records to the confirmed stay, a reminder the day before drop-off, a report each day and pickup.
Text messages in this workflow
1.Request receivedSent when a client requests a stay, so they know it arrived and that the facility will confirm it. Useful for facilities that approve each stay by hand.
Loyal Paws: We got your request. We'll reach out shortly. Reply STOP to opt out.
2.Vaccine recordsSent when a dog's vaccine records are missing or out of date before a stay, so the client can upload them before drop-off instead of at the door.
Loyal Paws: We need Bailey's vaccine records before drop-off. Please upload them at yourapp.com/upload Reply STOP to opt out.
3.New client formsSent before a new client's first stay, with a link to the forms on feeding, medication and the vet. Useful for facilities that take forms online.
Loyal Paws: Before Bailey's stay, please add feeding, medication and vet details at yourapp.com/forms Reply STOP to opt out.
4.Evaluation bookedSent when a new dog's evaluation is booked, so the client has the day and time to bring them in before the first stay. Useful for facilities that assess every new dog.
Loyal Paws: Your dog's evaluation is set for Wed, Oct 7, 9 AM. Reply STOP to opt out.
5.Stay confirmedSent when a stay is confirmed, so the client has the day and drop-off time in writing.
Loyal Paws: Your stay is set for Oct 9 to Oct 12. Reply STOP to opt out.
MovedSent when a stay moves, so the client has the stay's new dates.
Loyal Paws: Your stay is now Oct 13 to Oct 16. Reply STOP to opt out.
CancelledSent when a stay is cancelled, so the client knows it is off, with a link to rebook.
Loyal Paws: Your stay for Fri, Oct 9, 10 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a booking is cancelled too late and the late-cancel fee applies, with a link to the details. Useful for businesses that charge for a late cancel.
Loyal Paws: A $45 cancellation fee applies to your appointment. See it at yourapp.com/pay Reply STOP to opt out.
6.Deposit dueSent when a stay needs a deposit to hold it, with the amount and a link to pay. Useful for facilities that take a deposit to hold a stay.
Loyal Paws: Thanks for choosing us! A $40 deposit holds your appointment. Pay at yourapp.com/pay Reply STOP to opt out.
7.Drop-off tomorrowSent the day before drop-off, so the client can cancel or move the stay while the space can still go to someone else.
Loyal Paws: Your drop-off is tomorrow, Fri, Oct 9, 10 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the customer replies C to the reminder, once the app has marked the visit confirmed.
Loyal Paws: Your visit is confirmed for tomorrow, Fri, Oct 9, 10 AM. Thank you! Reply STOP to opt out.
We missed youSent when a dog is not dropped off for a booked stay, so the client hears it the same day, with a link to rebook.
Loyal Paws: Looks like we missed each other. Reply STOP to opt out.
8.Daily reportSent each day of a stay, with a link to the day's notes and photos, so a client who is away knows how their dog is doing.
Loyal Paws: Bailey's daily report is ready. See it at yourapp.com/report/4821 Reply STOP to opt out.
9.Ready for pickupSent when the dog is ready to go home, so the client comes for them now. Useful for facilities that bathe or groom dogs before pickup.
Loyal Paws: You can pick up Bailey now. Reply STOP to opt out.
10.PaidSent when a payment comes in, so the client has a receipt for it. Useful for facilities that text a receipt for each payment.
Loyal Paws: Your payment of $95 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when the card on file is declined, with a link to pay another way. Useful for facilities that charge a card on file after the stay.
Loyal Paws: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
11.How was the staySent the evening of pickup, to hear how the stay went. Useful for facilities that ask for feedback after each stay.
Loyal Paws: Rate your dog's stay at yourapp.com/feedback Reply STOP to opt out.