Follows a new tenant from the rental application, through the lease to sign and the lease signed, to the door code on move-in day.
Text messages in this workflow
1.Application updateSent when a rental application moves forward or needs something, with a link to the details, so the applicant knows where it stands.
Ottersby Residential: Your rental application has an update. See it at yourapp.com/apply Reply STOP to opt out.
2.Lease to signSent when the lease is ready to sign, with a link to it, so the tenant can sign from a phone.
Ottersby Residential: Your lease is ready. Please sign at yourapp.com/lease Reply STOP to opt out.
3.Lease signedSent when the signed lease comes back, so the tenant knows it arrived and nothing more is needed to sign.
Ottersby Residential: We got your signed document. Thank you! Reply STOP to opt out.
4.Door code readySent on move-in day, once the move-in funds have cleared, with a link to the door code. Useful for managers whose homes have a keypad or smart lock.
Ottersby Residential: Your access code for 12 Oak St #3 is ready. See it at yourapp.com/code Reply STOP to opt out.
Reminds a tenant before rent is due, says when rent is past due, sends a receipt when it is paid, says when a payment is declined, and asks for a new card before the one on file expires.
Text messages in this workflow
1.Rent dueSent a few days before rent is due, with the amount and a link to pay, so a tenant who is not on autopay pays on time.
Ottersby Residential: Your payment of $1,450 is due Sun, Nov 1. Pay at yourapp.com/pay Reply STOP to opt out.
Rent past dueSent when rent is still unpaid after the due date and any grace period, with the amount owed and a link to pay.
Ottersby Residential: Your bill for $1,450 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
2.Rent receivedSent when rent is paid, with a link to the receipt, so a tenant on autopay knows this month went through.
Ottersby Residential: Your payment of $1,450 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when the card used for rent is declined, with a link to pay another way, so the tenant can pay before rent is late.
Ottersby Residential: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
Payment returnedSent when a rent payment from a bank account comes back unpaid, with a link to pay another way. Useful for managers whose tenants pay rent by bank transfer.
Ottersby Residential: Your rent payment of $1,450 did not go through. Pay another way at yourapp.com/pay Reply STOP to opt out.
3.Card expiringSent before the card used for rent expires, with a link to update it, so autopay keeps working. Useful for managers whose tenants pay rent by card.
Ottersby Residential: Your card ending 4242 expires soon. Add your new card at yourapp.com/card Reply STOP to opt out.
4.Rent changeSent beside the written notice of a rent change, with the new monthly rent and the day it starts. Useful for managers who also text tenants about a rent change.
Ottersby Residential: Your rent changes to $1,495 a month starting Fri, Jan 1. Reply STOP to opt out.
Takes a tenant's repair request from received, to the technician who has it and the entry notice, to the repair done, and sends an emergency to the on-call technician.
Text messages in this workflow
1.Repair request receivedSent when a tenant reports a repair, so they know the request arrived and someone has it.
Ottersby Residential: We got your repair request. We'll reach out by 5 PM. Reply STOP to opt out.
Emergency repairGoes to the on-call technician, not the tenant: names the emergency and the address, and the technician replies Y to take it. Useful for managers whose after-hours line hands emergencies to an on-call technician.On call
Ottersby Residential: Open job at 12 Oak St #3 - emergency water leak. Reply STOP to opt out.
Accepted when the on-call technician replies YSent to the on-call technician when they reply Y, once the app has given them the job.On call
Ottersby Residential: The job at 12 Oak St #3 is yours. Reply STOP to opt out.
Passed when the on-call technician replies NSent to the on-call technician when they reply N, so they know their answer went through.On call
Ottersby Residential: You passed on the job at 12 Oak St #3. Reply STOP to opt out.
Already taken when the on-call technician replies YSent to the on-call technician when they reply Y after the job has gone to someone else or closed, so they know not to go.On call
Ottersby Residential: The job at 12 Oak St #3 is no longer open. Reply STOP to opt out.
2.Owner to OK repairGoes to the home's owner, not the tenant: a repair over the owner's limit needs their OK, with a link to the quote. Useful for managers whose agreement sets a repair limit.Owner
Ottersby Residential: The quote for a repair at 12 Oak St #3 needs your OK. Approve it at yourapp.com/quote/4821 Reply STOP to opt out.
3.Pick a timeSent after a repair request so the tenant can pick a time for the visit. Useful for managers who let tenants choose the repair time.
Ottersby Residential: Pick a time for your sink repair. Reply STOP to opt out.
4.Repair to doGoes to the technician, not the tenant: names the repair and the address, and the technician replies Y to take it. Useful for managers with their own maintenance technicians.Technician
Ottersby Residential: New job at 12 Oak St #3 - kitchen sink leak. Reply STOP to opt out.
Accepted when the technician replies YSent to the technician when they reply Y, once the app has given them the repair.Technician
Ottersby Residential: The job at 12 Oak St #3 is yours. Reply STOP to opt out.
Passed when the technician replies NSent to the technician when they reply N, so they know their answer went through.Technician
Ottersby Residential: You passed on the job at 12 Oak St #3. Reply STOP to opt out.
Already taken when the technician replies YSent to the technician when they reply Y after the repair has gone to someone else or closed, so they know not to go.Technician
Ottersby Residential: The job at 12 Oak St #3 is no longer open. Reply STOP to opt out.
5.Entry noticeSent when a repair visit is set, with who is coming, when and why, so the tenant knows before anyone comes into the home.
Ottersby Residential: Entry for your sink repair is Fri, Oct 9, 2-4 PM. Reply STOP to opt out.
Entry movedSent when a repair visit moves to a new day or time, so the tenant knows when someone will come in instead.
Ottersby Residential: Entry for your sink repair is moved to Mon, Oct 12, 9-11 AM. Reply STOP to opt out.
6.Entry tomorrowSent the day before a repair visit, with the window and the reason, so the tenant is not surprised by someone at the door.
Ottersby Residential: Entry for your sink repair is tomorrow, Fri, Oct 9, 2-4 PM. Reply STOP to opt out.
7.On the waySent when the technician heads to the home, so a tenant who wants to be there can be.
Ottersby Residential: We're on the way and should arrive in about 25 min. Reply STOP to opt out.
Running lateSent when the technician is running behind, with the new time, so a tenant waiting at home knows when to expect them.
Ottersby Residential: We're running late, expected about 4:30 PM. Reply STOP to opt out.
Could not get inSent when the technician could not get into the home, so the tenant knows the repair is not done and can set a new time. Useful for managers whose technicians enter with a key.
Ottersby Residential: Maintenance couldn't get in for your sink repair today. Reply STOP to opt out.
8.Repair doneSent when the repair is marked done, with a link to reopen it, so a tenant who was out knows it was fixed and can say if it was not.
Ottersby Residential: Your repair #4821 is resolved. Need more help? Reopen it at yourapp.com/repairs/4821 Reply STOP to opt out.
Sends a tenant the renewal offer before the lease ends and the new lease to sign, or confirms a move-out and tells the tenant what to do before the walkthrough.
Text messages in this workflow
1.Renewal offerSent when a renewal offer is ready, with the day the lease ends and a link to the offer, so the tenant has time to decide before the lease ends.
Ottersby Residential: Your lease ends Thu, Dec 31, and your renewal offer is ready. Review at yourapp.com/renewal Reply STOP to opt out.
2.New lease to signSent when a tenant renews and the new lease is ready to sign, with a link to it, so it is signed before the old one runs out.
Ottersby Residential: Your renewal lease is ready. Please sign at yourapp.com/lease Reply STOP to opt out.
3.New lease signedSent when the signed new lease comes back, so the tenant knows it arrived and nothing more is needed to sign.
Ottersby Residential: We got your signed document. Thank you! Reply STOP to opt out.
4.Move-out confirmedSent when a tenant's notice to move out arrives, with the last day and that no rent is charged after it. Useful for managers who confirm notice in writing.
Ottersby Residential: Your move-out is confirmed for Thu, Dec 31. No rent is charged after that day. Reply STOP to opt out.
5.Walkthrough setSent when the move-out walkthrough is set, with who will meet the tenant at the home and when. Useful for managers who walk through each home with the tenant.
Ottersby Residential: Your move-out walkthrough is Thu, Dec 31, 10 AM. Reply STOP to opt out.
6.Move-out prepSent a few days before the move-out walkthrough with what to do first, so the tenant leaves the home ready and the deposit has fewer deductions.
Ottersby Residential: Your move-out walkthrough is Thu, Dec 31, 10 AM. Please empty the home and leave it broom-clean. Reply STOP to opt out.
7.Deposit returnedSent when the deposit is sent back after move-out, with the amount and a link to the itemized statement. Useful for managers who return deposits by transfer.
Ottersby Residential: Your $1,275 deposit refund is on its way. See it at yourapp.com/deposit Reply STOP to opt out.