Follows a new tenant from a reservation or an online rental, through the lease and the first payment, to the gate code and move-in, and asks for a review after.
Text messages in this workflow
1.Move-in bookedSent when a tenant reserves a unit, so they have the move-in day in writing.
Quillmoor Self Storage: Your move-in is set for Mon, Oct 12. Reply STOP to opt out.
2.What to bringSent two days before a reserved move-in day, so the tenant comes in with a photo ID and a lock and can finish the rental that day.
Quillmoor Self Storage: Your move-in is Mon, Oct 12. Please bring a photo ID and a lock for your unit. Reply STOP to opt out.
Missed move-inSent when a tenant with a reservation does not come in on the move-in day, with a way to pick a new day. Useful for facilities that hold a unit for a reservation.
Quillmoor Self Storage: Looks like we missed each other. Reply STOP to opt out.
3.Move-in tomorrowSent the day before a reserved move-in, so the tenant can confirm or pick a new day. Useful for facilities that hold a unit for a reservation.
Quillmoor Self Storage: Your move-in is tomorrow, Mon, Oct 12. Reply STOP to opt out.
4.Lease to signSent when the office sets up a rental, with a link to sign the lease from a phone. Useful for facilities that take rentals by phone or at the counter.
Quillmoor Self Storage: Your lease is ready. Please sign at yourapp.com/sign Reply STOP to opt out.
Card declinedSent when the first payment is declined as the lease is signed, with a link to pay another way. Useful for facilities that take the first payment over the phone.
Quillmoor Self Storage: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
5.Proof of insuranceSent when a facility needs proof of the tenant's own insurance, with a link to upload it. Useful for facilities that require insurance on every unit.
Quillmoor Self Storage: We need proof of insurance for Unit 214. Please upload it at yourapp.com/upload Reply STOP to opt out.
6.Gate code readySent when the rental is done, with a link to the gate code, so the tenant can get in on move-in day without calling the office.
Quillmoor Self Storage: Your gate code is ready. See it at yourapp.com/code Reply STOP to opt out.
7.How did we doSent later on the move-in day, with a link for the new tenant to rate how move-in went. Useful for facilities that ask every new tenant how move-in went.
Quillmoor Self Storage: Rate your visit at yourapp.com/review Reply STOP to opt out.
Reminds a tenant before rent is due, sends a receipt when it is paid, says when the card on file is declined or about to expire, tells the tenant about a rent change, confirms a move-out, and tells the manager which unit to check after it.
Text messages in this workflow
1.Rent dueSent a few days before rent is due, with the amount and a link to pay, so a tenant who pays by hand pays on time.
Quillmoor Self Storage: Your payment of $129 is due Sun, Nov 1. Pay at yourapp.com/pay Reply STOP to opt out.
2.PaidSent when rent is paid, with a link to the receipt, so a tenant on autopay knows this month went through.
Quillmoor Self Storage: Your payment of $129 arrived. Thank you! See your receipt at yourapp.com/receipt Reply STOP to opt out.
Card declinedSent when the card on file is declined for rent, with a link to pay another way, so the tenant can pay before rent is late.
Quillmoor Self Storage: Your card ending 4242 was declined. Pay another way at yourapp.com/pay Reply STOP to opt out.
3.Card expiringSent before the card on file expires, with a link to update it, so autopay keeps working. Useful for facilities where most tenants pay by autopay.
Quillmoor Self Storage: Your card ending 4242 expires soon. Add your new card at yourapp.com/card Reply STOP to opt out.
4.Rent changeSent ahead of a rent change, with the new monthly rent and the day it starts, so the tenant is not surprised by the next charge.
Quillmoor Self Storage: Your rent changes to $139 a month starting Tue, Dec 1. Reply STOP to opt out.
5.Move-out confirmedSent when a tenant gives notice, with the last day and that no rent is charged after it, so the tenant has it in writing.
Quillmoor Self Storage: Your move-out is confirmed for Sat, Oct 31. No rent is charged after that day. Reply STOP to opt out.
6.Before you move outSent the day before a move-out, so the tenant empties the unit and takes their lock off. Useful for facilities that charge for a unit left full.
Quillmoor Self Storage: Your move-out is Sat, Oct 31. Please empty the unit and take your lock off. Reply STOP to opt out.
7.Unit to checkGoes to the facility manager, not the tenant: names the unit to check after a move-out, with a link to the task, so the unit is seen empty before it is rented again. Useful for facilities whose manager is not on site every day.Manager
Quillmoor Self Storage: Assigned to you - Unit 214 move-out check. See it at yourapp.com/tasks Reply STOP to opt out.
Tells a tenant when rent is past due, when gate access goes on hold and comes back, when the legal notice that the unit's contents can be sold is in the mail, and when the auction is set, and tells the manager which units to lock and unlock.
Text messages in this workflow
1.Rent past dueSent when rent is late, with the amount owed and a link to pay, so the tenant can catch up before fees are added and gate access goes on hold.
Quillmoor Self Storage: Your bill for $129 is past due. Pay at yourapp.com/pay Reply STOP to opt out.
2.Gate access on holdSent when the tenant's gate code is turned off for late rent, with a link to pay, so they know before they arrive at a gate that will not open.
Quillmoor Self Storage: Your gate code is on hold until your balance is paid. Pay at yourapp.com/pay Reply STOP to opt out.
Gate code works againSent when a late balance is paid and the gate code is turned back on, so the tenant knows the gate will open for them again.
Quillmoor Self Storage: Your payment is in, and your gate code works again. Thank you! Reply STOP to opt out.
Lock on the unitSent once the facility's own lock is on the unit for late rent, never before, with a link to pay and have it taken off. Useful for facilities that lock units when rent is late.
Quillmoor Self Storage: Your rent is late, so Unit 214 is locked until it's paid. Pay at yourapp.com/pay Reply STOP to opt out.
3.Unit to lockGoes to the facility manager, not the tenant: names a unit to put the facility's lock on because rent is late, with a link to the task. Useful for facilities that lock units when rent is late.Manager
Quillmoor Self Storage: Assigned to you - Unit 214 overlock for late rent. See it at yourapp.com/tasks Reply STOP to opt out.
Lock to removeGoes to the facility manager, not the tenant: names a unit whose late balance is paid, so the facility's lock comes off before the tenant arrives. Useful for facilities that lock units when rent is late.Manager
Quillmoor Self Storage: Assigned to you - Unit 214 lock removal. See it at yourapp.com/tasks Reply STOP to opt out.
4.Lien notice mailedSent when the lien notice is mailed (the legal notice that the unit's contents can be sold if the balance stays unpaid), with the amount and the pay-by date, so a tenant who misses the letter still hears in time to pay.
Quillmoor Self Storage: A lien notice for $303 is in the mail. Pay by Thu, Dec 3 at yourapp.com/pay Reply STOP to opt out.
5.Auction scheduledSent when the unit's contents are set to be sold at auction, with the sale date, the amount that stops it and a link to pay it in full.
Quillmoor Self Storage: Your unit goes to auction Tue, Dec 22 unless you pay $432 in full at yourapp.com/pay Reply STOP to opt out.
Auction cancelledSent when the balance is paid in full before the sale, so the tenant knows the auction is cancelled and the unit's contents stay.
Quillmoor Self Storage: Your balance is paid, so the auction of Unit 214 is cancelled. Reply STOP to opt out.