Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Self-storage

Reservation to move-in

Confirms a booked move-in, says what to bring, puts the lease in front of the tenant to sign, and points them at their gate code.

  1. Move-in confirmedSent when a booking is confirmed.
  2. What to bringSent ahead of a visit with the preparation steps to complete before it.
  3. Lease ready to signSent when a document is ready for the recipient's e-signature.
  4. Gate codeSent when a gate or unit access code is ready to collect.

Rent cycle

Nudges a tenant before rent is due, warns when the card on file is about to expire, chases a declined charge, and sends the receipt when it clears.

  1. Rent dueSent before a payment is due, with the amount in the text.
  2. Card expiringSent before a stored card expires.
  3. Card declinedSent when a customer's card is declined.
  4. Payment receivedSent when a payment arrives, with the amount in the text.

Unit waitlist

Tells a waiting tenant a unit opened up, holds it for them, and closes the hold out if they do not take it.

  1. Unit availableSent when the user's spot opens.
  2. Hold expiringSent when the open spot is about to lapse.
  3. Hold expiredSent when the spot lapses without action.

Move-out

Confirms the move-out walkthrough and asks the tenant how it went once the unit is empty.

  1. Move-out confirmedSent when a booking is confirmed.
  2. How did we doSent after the appointment to collect feedback.

Past due to lien

Runs the past-due escalation that ends in a lien sale, and confirms the gate code the moment the balance clears.

  1. Past dueSent when a balance is overdue, with the amount in the text.
  2. Access on holdSent when gate access is suspended over an open balance.
  3. Lien noticeSent when an account reaches lien status, pointing at the mailed notice.
  4. Auction scheduledSent when a unit is scheduled for lien sale.
  5. Access restoredSent when a cleared balance re-enables gate access.