Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Short-term rentals

Arrival and access

Confirms the booking, sends the arrival instructions ahead of check-in day, and tells the guest the door code is ready to collect.

  1. Booking confirmedSent when a booking is confirmed.
  2. Arrival instructionsSent ahead of a visit with the preparation steps to complete before it.
  3. Door code readySent when a gate or unit access code is ready to collect.

Turnover dispatch

Sends the cleaner the property and the window every checkout opens up, reminds them that morning, and covers a window that moves or a booking that cancels.

  1. Turnover scheduledSent when a shift is assigned.
  2. Turnover todaySent ahead of shift start.
  3. Window movedSent when a shift is changed, swapped, or moved.
  4. Turnover cancelledSent when a shift is cancelled.

Stay issues

Answers a guest who reports a problem mid-stay, says when someone is on the way, and closes the loop once it is fixed.

  1. Got your messageSent to acknowledge an inbound inquiry, lead, or application before a ticket number is assigned.
  2. Someone's on the waySent when a mobile provider, technician, or driver is en route to the customer.
  3. FixedSent when a ticket is marked resolved or closed.

Host account and billing

Keeps the host's own subscription alive: a trial running out, a card about to expire, a declined charge, and a sign-in they did not make.

  1. Trial endingSent a few days before a trial ends.
  2. Card expiringSent before a stored card expires.
  3. Card declinedSent when a customer's card is declined.
  4. New sign-inSent when an account is accessed from a new device.