RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Survey & feedback SaaS

Survey invitations, non-responder nudges, CSAT follow-ups. The texts that get a survey answered.

Survey invitation

Texts the survey link right after the experience, then nudges non-responders once.

  1. Survey inviteSent after the appointment to collect feedback.
  2. Survey reminder

CSAT follow-up

Tells the customer their ticket is resolved, asks for a rating, then nudges once if no answer.

  1. Ticket resolvedSent when a ticket is marked resolved or closed.
  2. Rating requestSent after ticket resolution to collect a rating.
  3. Survey reminder

Platform account lifecycle

Texts the survey platform's own account holders when a trial, payment, subscription, or account status changes.

  1. Trial endingSent a few days before a trial ends.
  2. Payment failedSent when a customer's card is declined.
  3. Subscription confirmedSent when a renewal, plan change, or cancellation goes through.
  4. Account suspendedSent when an account is suspended.