RelayKit

Workflows for what you build.

Every line of work has its own moments when a text matters. RelayKit knows yours.

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Pick your industry

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Pick your specialty

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Trade services

Arrival windows, on-the-way ETAs, pay-by-text invoices. The texts that tell the customer when the tech is coming and close out the invoice while the visit's still fresh.

Booking & arrival window

Confirms the job when it's booked, reminds the customer of the arrival window the day before and the morning of, texts when the technician leaves for their door, and offers a rebook if nobody was home.

  1. Job bookedSent when a booking is confirmed.
  2. Window reminder, day beforeSent the day before the appointment.
  3. Window reminder, morning ofSent about an hour before the appointment.
  4. Technician en route, ETASent when a mobile provider, technician, or driver is en route to the customer.
  5. Nobody homeSent after a missed appointment.

Job complete, invoice & review

Marks the visit complete, sends the invoice with a pay link, nudges the customer if it goes unpaid, and asks for a review while the work is fresh.

  1. Job completeSent when an on-site job or service visit is finished.
  2. Invoice ready, pay by textSent when a new invoice is issued, with the amount in the text.
  3. Invoice still openSent when a balance is overdue, with the amount in the text.
  4. Review requestSent after the appointment to collect feedback.

Reschedule & cancellation

Confirms a moved or cancelled visit and gives the customer a link to rebook.

  1. RescheduledSent when an appointment is rescheduled.
  2. CancelledSent when an appointment is cancelled.

Membership & seasonal tune-up

Tells a membership customer when the next seasonal visit is due and keeps the plan's autopay from lapsing.

  1. Tune-up dueSent when a recurring service has a known due date approaching.
  2. Autopay declinedSent when a customer's card is declined.
  3. Membership renewedSent when a renewal, plan change, or cancellation goes through.