Takes a checkup or sick visit from booked, through the day-before reminder, to a missed visit if the pet doesn't come, and reminds the client when the pet's vaccines or checkup come up again.
Text messages in this workflow
1.Visit bookedSent when a visit is booked, so the client has the day and time in writing.
Bramble Vet Clinic: Your visit for Bella is set for Wed, Oct 7, 9 AM. Reply STOP to opt out.
Visit movedSent when a visit moves to another time, so the client has the new time in writing.
Bramble Vet Clinic: Your visit for Bella is now Fri, Oct 9, 2 PM. Reply STOP to opt out.
Visit cancelledSent when a visit is cancelled, so the client knows it is off and how to book another.
Bramble Vet Clinic: Your visit for Wed, Oct 7, 9 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a visit is cancelled too late and the cancellation fee applies, with the amount and a link to the details. Useful for clinics with a cancellation policy.
Bramble Vet Clinic: A $50 cancellation fee applies to your appointment. See it at yourapp.com/fees Reply STOP to opt out.
2.Deposit to hold the visitSent when a visit needs a deposit to hold it, with the amount and a link to pay. Useful for clinics that take a deposit from new clients or after a missed visit.
Bramble Vet Clinic: Thanks for choosing us! A $50 deposit holds your appointment. Pay at yourapp.com/pay Reply STOP to opt out.
3.New client formsSent before a new client's first visit, with a link to fill out the forms at home, so check-in at the front desk is quick. Useful for clinics that take new client forms online.
Bramble Vet Clinic: Your appointment is Wed, Oct 7, 9 AM. Please fill out your forms at yourapp.com/forms Reply STOP to opt out.
4.Visit tomorrowSent the day before a visit, so the client can confirm it, or move it while the time can still go to another pet.
Bramble Vet Clinic: Your visit for Bella is tomorrow, Wed, Oct 7, 9 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the client replies C to the reminder, once the app has marked the visit confirmed.
Bramble Vet Clinic: Your visit is confirmed for tomorrow, Wed, Oct 7, 9 AM. Thank you! Reply STOP to opt out.
We missed youSent when a client misses a visit, so they hear the same day and can book another.
Bramble Vet Clinic: Looks like we missed each other. Reply STOP to opt out.
5.Visit todaySent about an hour before a visit, so a client who booked weeks ahead remembers to come. Useful for clinics with a lot of missed visits.
Bramble Vet Clinic: Your appointment is today, Wed, Oct 7, 9 AM. Reply STOP to opt out.
6.Check in from the carSent on the day of a visit, with a link to check in from the car, so the client doesn't wait on hold to say they are outside, and knows the clinic will text when the room is ready. Useful for clinics that call clients in from the car.
Bramble Vet Clinic: We'll text when Bella's room is ready. Please check in from your car at yourapp.com/checkin Reply STOP to opt out.
7.Pickup at the carSent on the day of a visit, with a link to check in from the car, so the client knows a staff member will come out for the pet. Useful for clinics that collect pets from the car.
Bramble Vet Clinic: We'll come out to your car for Bella. Please check in at yourapp.com/checkin Reply STOP to opt out.
8.How was your visitSent after a visit, with a link to rate it. Useful for clinics that ask every client for feedback.
Bramble Vet Clinic: Rate your visit at yourapp.com/feedback Reply STOP to opt out.
9.Vaccines or checkup coming upSent weeks before a pet's vaccines, yearly checkup or recheck come up, so the client books a visit before they lapse.
Bramble Vet Clinic: It's almost time for your yearly vaccine visit for Bella. Reply STOP to opt out.
Takes a drop-off visit from booked, through the day-before reminder and the doctor's estimate, to ready for pickup and a check-in the next day.
Text messages in this workflow
1.Drop-off bookedSent when a drop-off visit is booked, so the client has the day and the drop-off time in writing.
Bramble Vet Clinic: Your drop-off visit is set for Thu, Oct 8, 8 AM. Reply STOP to opt out.
Drop-off movedSent when a drop-off visit moves to another day, so the client has the new drop-off time in writing.
Bramble Vet Clinic: Your drop-off visit is now Tue, Oct 13, 8 AM. Reply STOP to opt out.
Drop-off cancelledSent when a drop-off visit is cancelled, so the client knows it is off and how to book another.
Bramble Vet Clinic: Your drop-off visit for Thu, Oct 8, 8 AM is cancelled. Reply STOP to opt out.
Late-cancel feeSent when a drop-off visit is cancelled too late and the cancellation fee applies, with the amount and a link to the details. Useful for clinics with a cancellation policy.
Bramble Vet Clinic: A $50 cancellation fee applies to your appointment. See it at yourapp.com/fees Reply STOP to opt out.
2.Consent form to signSent before a drop-off visit, with a link to read and sign the consent form at home, so drop-off is quick. Useful for clinics that take signatures online.
Bramble Vet Clinic: Your consent form for Bella is ready. Please sign at yourapp.com/sign Reply STOP to opt out.
3.Drop-off tomorrowSent the day before a drop-off visit, so the client can confirm it, or move it while the day can still go to another pet.
Bramble Vet Clinic: Your drop-off visit is tomorrow, Thu, Oct 8, 8 AM. Reply STOP to opt out.
Confirmed when they reply CSent when the client replies C to the reminder, once the app has marked the visit confirmed.
Bramble Vet Clinic: Your visit is confirmed for tomorrow, Thu, Oct 8, 8 AM. Thank you! Reply STOP to opt out.
Missed drop-offSent when a pet is not dropped off as booked, so the client hears the same day and can book another day.
Bramble Vet Clinic: Looks like we missed each other. Reply STOP to opt out.
4.Estimate to approveSent when the doctor has examined the pet, with a link to review and approve the estimate, so the client has the cost in writing before care goes ahead. Useful for clinics that send estimates online.
Bramble Vet Clinic: Your $480 estimate for Bella's care is ready to approve. Review at yourapp.com/estimate Reply STOP to opt out.
Estimate approvedGoes to the care team, not the client: sent when the client approves the estimate, so care can go ahead without waiting for a call back. Useful for clinics that send estimates online.Care team
Bramble Vet Clinic: Dana Ortiz approved the $480 estimate for Bella. You can go ahead. Reply STOP to opt out.
5.Care done for todaySent when the pet's care for the day is finished, with the time the clinic will call, so the client is not left waiting by the phone. Useful for clinics that call every client after a drop-off visit.
Bramble Vet Clinic: We've finished Bella's care for today. We'll call you by 3 PM. Reply STOP to opt out.
6.Ready for pickupSent when the pet is ready to go home, so the client knows to come instead of waiting for a call.
Bramble Vet Clinic: You can pick up Bella now. Reply STOP to opt out.
7.Discharge summarySent at pickup, with a link to the discharge summary, so the client has the doctor's instructions in writing at home. Useful for clinics that keep discharge instructions in a client portal.
Bramble Vet Clinic: Your discharge summary is ready. See it at yourapp.com/summary/4821 Reply STOP to opt out.
8.Next-day check-inSent the day after a drop-off visit to check on the pet at home, with the clinic's number to call with any worry. Useful for clinics that check on every pet after a drop-off visit.
Bramble Vet Clinic: We hope Bella is settling back in at home. If anything worries you, call 843-555-0142. Reply STOP to opt out.
Takes a prescription refill from the client's request to ready at the front desk, and reminds the client when the prescription is about to run out.
Text messages in this workflow
1.Refill request receivedSent when a client asks for a refill online, so they know the request arrived and will hear when it is ready.
Bramble Vet Clinic: We got your prescription refill request for Bella. We'll let you know when it's ready. Reply STOP to opt out.
2.Refill readySent when a refill is ready at the front desk, so the client comes for it instead of calling to ask.
Bramble Vet Clinic: You can pick up Bella's refill now. Reply STOP to opt out.
3.Prescription running lowSent when a pet's prescription is about to run out, with a link to ask for a refill. Useful for clinics whose app knows when each prescription runs out.
Bramble Vet Clinic: Your prescription for Bella will run out soon. Ask for a refill at yourapp.com/refill Reply STOP to opt out.